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Answers to
Frequently Asked
Questions
Formal Complaint Form
 A Contractor
My Complaint Involves
 A Lender
Your complaint will be processed most efficiently if you can provide the last four digits of your local NRIA Authorized Contractor or Lenders number which is located on any notice(s) you may have received from us.  If you know the last four digits of your local NRIA Authorized Contractor or Lender, please enter them in the field provided.
Last four digits of NRIA Contractor/Lender Code (Optional)
Contractor or Lender’s Company  Name
Your Contact Information
Title
First Name
Middle Name
Last Name
Suffix
Address
Address 2
City
State
Zip
Daytime Phone
Evening Phone
Fax Number
E-Mail Address
Please provide a brief, factual description of the problem you experienced:
Primary Classification
Secondary Classification
Tell us about your problem: (Please limit your response to the approximate amount of text that will fit in the box below, without scrolling)
Complaint Background
The following questions are not mandatory, however, we do ask that you provide as much information as you have available.
Product/Service Purchased
Model Number(s)
Contract/Account/Policy #
Order #
Purchase Date (mm/dd/yyyy)
Date Problem Occurred
Date(s) you complained to the company
First Date (mm/dd/yyyy)
Second Date (mm/dd/yyyy)
Third Date (mm/dd/yyyy)
Payment Made?
Name of Salesperson
Title
First Name
Middle Name
Last Name
Suffix
Purchase Price
$
Disputed Amount
$
Desired Outcome
Enter your desired outcome below.  Please keep your description within the box provided, without scrolling.  A summary of your complaint is preferred, as an NRIA representative will contact you if additional details are needed.
Desired Settlement
What is your desired outcome?
Please use the scroll bar on your web browser to review all of the information you have provided.  If all information is correct, click the submit button below to submit your complaint.