Before you file your complaint with the National Residential Improvement
Association, please note:
The NRIA's goal is to successfully resolve complaints involving consumers and
contractors or lenders in a fair and timely fashion. Information concerning the
nature and resolution of complaints filed with the NRIA is used in maintaining
NRIA current status reports on participating contractors and lenders. The NRIA
only accepts complaints involving NRIA Authorized Contractors and Lenders.
The National Residential Improvement Association generally does not handle
complaints which are more effectively handled by other government or private
agencies or the legal system, such as complaints involving employment
practices, discrimination, or matters in litigation.
The NRIA strongly encourages consumers to first attempt to resolve complaints
directly with thier local NRIA Authorized Contractor or Lender, however the
NRIA will not reject a complaint if a consumer has not taken this step.
Historically, an estimated 90% of all complaints filed through the NRIA are
resolved amicably.
Your complaint will be forwarded to the company within two business days. The
company will be asked to respond within 14 days, and if a response is not
received, a second request will be made. You will be notified of the company's
response when we receive it (or notified that we received no response).
Complaints are usually closed within 30 calendar days.
The NRIA reserves the right not to process complaints containing abusive or foul
language.
If you still wish to file a formal complaint against your local NRIA Authorized
Contractor or Lender, please click the button below and you will be directed to
our online complaint form.
Please provide as much detail as possible so that we may better assist you.
